We are committed to promoting transparency by disclosing our privacy practices. This Privacy Policy explains how we collect, use, maintain, protect, disclose, and otherwise process your information. This Privacy Policy applies to you and the information you may provide to us, or that may be collected from you, when you purchase, download, install, register, access, or use the imo communication service that we provide through applications that we offer on various mobile operating systems and on Windows and Mac personal computer operating systems or via the imo.im website or imo Public Service Account Platform (collectively referred to as imo, the “App,” or the “Service”). We sometimes use capitalized terms in this Privacy Policy.
This Policy applies strictly to information collected through the Service. It does not apply to any third-party applications, services, or websites, even if you access them through the Service. This Policy does not apply to information provided to or collected by any third party. When this Policy does not apply, you should read the applicable privacy policy and related terms posted on the website, application, or other service you are using before providing any information.
Registration Information. This includes information you give us when you register an account. When you register for the Service, you provide us with your mobile phone number, which we use as your account identifier. You also have the option of providing your first and last name, and/or a username during registration of your profile. Some features of the Service (e.g. Public Service Account) only available to users in certain jurisdictions and may require additional information for registration such as your company’s certificate of incorporation.
Camera and Video Access Permissions. This device access permission allows the Service to access your device’s camera and to otherwise capture images/video from the device, including photos stored on your device. If this access permission is granted, the Service can save photos and videos on your device and access photos and videos already stored on your device. Many features of our Service require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send or upload photos from your camera unless you have granted us permission to access your camera and photos.
Phone Access Permissions. This device access permission allows the Service to access telephony features. It allows, for instance, read-only access to your mobile phone state, including the phone number of the device, the current cellular network information, the status of any ongoing calls, and a list of any phone accounts registered on the device. This allows the Service to play audio and be muted when a phone call is incoming
Speech Recognition. This device access permission allows the Service to recognize spoken words in recorded or live audio, and we use it to recognize verbal commands and to handle text dictation. The speech recognition process involves capturing audio of the user’s voice and sending that data to servers for processing and analysis. Depending on your device’s operating system, these servers are operated by Apple or Android. The first time the Service requests authorization to use speech recognition, it will prompt you to accept or deny the request. The system records the user’s selection so that subsequent requests do not prompt the user again. This permission may be modified in the settings on your device
Contacts Access Permission. To use the backup feature, we request access to your contacts. This allows us to include your contact information in the backup, ensuring you can quickly restore chat histories with your contacts. We'll only use this data with your consent and solely for backup purposes
Location Data. When you use the Service, you may grant us permission to collect real-time information about the location of your mobile device. The data collected includes: the precise location of the device (using GPS) as well as the device’s location based on the wireless networks, Wi-Fi access points, and cell towers to which the device is connected or near. If you enable location services on your device, we also collect and store information about your location by (1) converting your IP address into rough geo-location data, and (2) accessing your mobile device’s GPS coordinates or coarse location. You may opt-out of this collection by changing the settings in the Service or by changing the device access permissions on your mobile device.
